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Policies

Substitution Policy

All Blooms and Twine Designs are created around seasonal availability and quality, with each design being a reflection of nature’s freshest offerings, hand-selected by us and the farmers who grew them. These designs are crafted with what speaks to us at market, so come with an open mind - you might discover your new favorite flower! Please note: the volume of these bouquets fluctuates throughout the year, but their value never does.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout and we will do our best to accommodate. You may also contact us directly to ensure availability.

Refund Policy

Refunds are processed immediately. Please allow 5–10 business days for the refund to appear on your statement.